Frequently Asked Questions

Questions about Chemistry Notes 

Will I receive a physical copy of the notes?
No, this is a digital download only, you will only receive a digital copy via email. 

Will these notes cover what I went over in class? 
The notes cover the most common topics and test questions I’ve seen asked for that specific Chemistry section. Each set of notes show the table of contents and has a free page you can download, so double check that first. 

If you really aren’t sure if the notes are for you then please email me at hello@melissamaribel.com and send your syllabus and I will be happy to let you know which notes are for you. 

Do you have any notes on Organic Chemistry?
No, at this time I do not have any notes on Organic Chemistry only for General Chemistry.

Oh no! I accidentally entered the wrong email, what do I do? 
Don’t worry, simply email me at hello@melissamaribel.com and I will fix it for you. 

Help! I didn’t receive my order, what do I do? 
Double check your spam/junk folder, if it’s not there then email me at hello@melissamaribel.com and I will fix it for you.

Do you give refunds on the notes?
No, I do not give refunds on notes since there is no way to un-download them. 
However, if you accidentally ordered two of the same notes then please contact me at hello@melissamariblel.com and I will issue a refund.

Questions about Flashcards

When will my order ship? 
After your payment is verified, it takes up to 24 hours to process and ship. All orders are sent through US Postal Service Priority Mail which typically delivers packages within 3 days.

I need to change something on my order, how do I do that? 
Please email me at hello@melissamaribel.com immediately since my team and I are very quick to ship orders. 

Other Questions

Do you offer private tutoring?
No, unfortunately I no longer offer tutoring.

If I’m not in the United States, can I still purchase? 
Unfortunately, at this time I am only able to sell my products within the United States.