Frequently Asked Questions

Questions about Chemistry Guides 

Will I receive a physical copy of the guides?
No, currently the guides are a digital download only, you will receive a digital copy via email after you purchase. 

Will these guides cover what I went over in class? 
The guides cover the most common topics and test questions I’ve seen asked for that specific Chemistry section. Each set of guides show the table of contents and has a free page you can download, so double check that first. 

If you really aren’t sure if the guides are for you then please email me at hello@melissamaribel.com and send your syllabus and I will be happy to let you know which notes are for you.  

Do you have any guides on Organic Chemistry?
No, at this time I do not have any guides on Organic Chemistry only for General Chemistry.

Oh no! I accidentally entered the wrong email, what do I do? 
Don’t worry, simply email me at hello@melissamaribel.com and I will fix it for you. 

Help! I didn’t receive my order, what do I do? 
Double check your spam/junk folder, if it’s not there then email me at hello@melissamaribel.com and I will fix it for you.

Do you give refunds on the guides?
I do not give refunds on guides since there is no way to un-download them. If you are not sure what to order, please send your syllabus here.

If a guide is updated, will I have access to the updates?
No, very rarely will I update a guide or a bundle and if I do, it's a significant change. However you can email me about it to discuss your particular situation. 

I accidentally ordered two of the same guides, what do I do?
Please email me at hello@melissamariblel.com so I can sort this out.

Questions about Flashcards

When will my order ship? 
After your payment is verified, it takes up to 24 hours to process and ship. All orders are sent through US Postal Service Priority Mail which typically delivers packages within 3 days depending on your location.

I need to change something on my order, how do I do that? 
Please email me at hello@melissamaribel.com immediately since my team and I are very quick to ship orders. 

Other Questions

Do you offer private tutoring?
No, I do not offer private tutoring.